Find your transport providers and assistance
Pensioners & Veterans
Australian residents with a current Pensioner Concession Card from any Australian state or territory are eligible for a concession fare. Dependents listed on the card do not receive a concession fare.
The Pensioner Concession Card is issued by Centrelink, Commonwealth Department of Human Services or the Commonwealth Department of Veterans’ Affairs.
TransLink
13 12 30
Qld Rail Station Access Guide
https://www.queenslandrail.com.au/Customers/Pages/AccessforAll.aspx#station-access-guide
Queensland Rail’s Station Access Guide provides our customers with information about the level of access and specific facilities at every Citytrain network station.
View the guide online here:
https://www.queenslandrail.com.au/forcustomers/access
Text messaging service for customers with disabilities:
Queensland Rail provides a 24/7 text messaging service for customers who require assistance.
By sending an SMS to 0428 774 636, you can contact a Queensland Rail Customer Communications Officer to obtain train and platform assistance, and information on station accessibility, lift outages and timetables.
Taxi Subsidy Scheme and Lift Payment
The Taxi Subsidy Scheme (TSS) subsidises taxi travel—half of the total fare, up to a maximum of $25 per trip—for people with severe disabilities.
See the website for further details on the subsidy and eligibility.
Dept of Transport and Main Roads
1300 134 755
TransLink Access Pass
The TransLink Access Pass is a travel pass for people with a permanent physical or intellectual disability who can:
- travel independently on TransLink services, and
- demonstrate that due to their disability they are unable to independently use a go card.
Passholders receive unlimited travel on all South East Queensland TransLink bus, train, ferry and tram services (except Airtrain).
You are required to carry the card with you all at times when travelling, as you may be asked by a driver or authorised person to show your card.
There is no need to touch on and off like a go card.
TransLink
13 12 30
Vision Impairment Travel Pass
Vision Impairment Travel Pass (VITP) holders can travel on all TransLink services (excluding Airtrain) and regional qconnect bus services for free.
TransLink
13 12 30